At Cookie Cart Sdn. Bhd., your privacy and trust are very important to us. This policy outlines how we collect, use, and protect your personal information when you interact with our website, services, or physical store.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, billing details.
- Transaction Information: Purchase history, payment details (processed securely via third-party providers).
- Technical Information: IP address, browser type, cookies, and analytics data for website improvement.
2. How We Use Your Information
- To process and fulfill your orders.
- To deliver your purchases safely and on time.
- To provide customer support and respond to inquiries.
- To send you order confirmations, invoices, and updates.
- To offer promotions, discounts, or product recommendations (only if you have opted in).
- To improve our website, services, and product selection.
3. Information Security
- All payment information is handled by secure and encrypted payment gateways.
- We implement strict safeguards to prevent unauthorized access, misuse, or disclosure of customer data.
4. Sharing of Information
- We do not sell or rent customer information to third parties.
- Information may only be shared with trusted service providers (e.g., courier partners, payment processors) to complete your order.
- We may disclose information if required by law, legal processes, or to protect our rights.
5. Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve usability. You can disable cookies in your browser, but some features of the site may not work properly.
6. Your Rights
- You have the right to request access, correction, or deletion of your personal information.
- You can opt out of promotional emails at any time by clicking “unsubscribe.”